Refund policy
Every unit is inspected and tested before it leaves us. If something arrives wrong, we will make it right.
Eligibility for Refunds or Replacements
We offer a refund or replacement when:
- The item arrives damaged
- The item arrives faulty or does not levitate correctly
- The item received is not the item ordered
- The item is confirmed lost in transit by the carrier
Contact us within 30 days of delivery with clear photos or video showing the issue. There is nothing to purchase to qualify — this coverage applies to every order automatically.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind or buyer's remorse
- Ordering the wrong item
- Differences between product imagery and the item received, where the item matches the written product specification
- Variations in colour, finish, brightness or paint detail between individual units
- Dissatisfaction with appearance where the item matches its written description
- Items damaged, altered or misused after delivery
- Delivery delays caused by the carrier, customs or an address error made at checkout
Product Imagery
Product images on this store are digitally created and rendered for presentation. The written product specification on each product page is the authoritative description of what you are purchasing. Where imagery and written specification differ, the written specification governs. See our Terms of Service for full detail.
Refund Resolution
Once a claim is reviewed and approved, we may offer:
- A replacement at no additional cost, or
- A partial or full refund, depending on the situation
Refunds are issued to the original payment method. Processing times vary by bank or card provider, typically 5–10 business days.
Before Opening a Dispute
If anything is wrong with your order, contact us first at crystalmemoriesco@gmail.com We respond to every message and we would rather resolve it directly. Most issues are settled within 48 hours.