Shipping policy
Every Encore Lamps piece is prepared, tested and calibrated by hand before it ships. We check that each unit levitates correctly, that the lighting cycles properly, and that the finish is clean. Because of this, orders are not dispatched immediately.
Processing Time
- Orders are prepared, tested and packed within 2–4 weeks of purchase.
- During launches, restocks and peak periods, preparation may take slightly longer as each unit is checked individually.
Estimated Delivery Time
- United States: 8–15 business days after dispatch
- International: 10–20 business days after dispatch
Delivery windows begin once your order has shipped, not when it is placed. They are estimates and may vary due to customs, carrier delays or seasonal demand.
Tracking Information
You will receive a tracking number by email as soon as your order ships. Tracking can take 24–72 hours to begin updating after it is issued.
Delayed or Lost Orders
If your tracking has not updated for an extended period, or your package appears delayed, contact us and we will open an investigation with the carrier.
Orders confirmed lost in transit by the carrier are eligible for a replacement or refund once that verification is complete. We cannot process a lost-package claim before the carrier has completed its investigation.
Address Accuracy
Please check your shipping details carefully at checkout. We cannot guarantee address changes once an order has entered preparation.
Orders returned to us due to an incorrect or incomplete address supplied at checkout may be reshipped at the customer's cost.
Customs and Import Duties
International orders may be subject to import duties or taxes charged by your country. These are set by your local authorities, are not included in your order total, and are the responsibility of the recipient.
Questions? Contact us at crystalmemoriesco@gmail.com